Payments & refunds

What you can buy

Browsing events and the directory is free. These optional extras are paid, and current prices are always shown on the Pricing page before you pay:

• Rider Pro: a much higher daily limit on the AI assistant.
• Featured event: your event is listed first, labelled Featured, with a larger map pin. Only the member who added the event can feature it.
• Verified + featured business: your listing gets the Verified badge, is listed first and is labelled Featured. Only the listing’s owner, after we approve a claim, can buy this.

How payment works

Payments are by card on a secure page hosted by Stripe. We never see or store your card details. Stripe emails you a receipt. Prices are in the currency shown at checkout and may exclude taxes, which are added at checkout where they apply.

Your purchase switches on within a minute of the payment going through. You can see your payments and active time in Billing in your dashboard.

One-off payments, no subscriptions

Every purchase is a single payment for a fixed length of time. Nothing renews automatically and you will never be charged again unless you buy again. If you buy while time is still running, the new time is added after it, so you never lose days.

Refund policy

You can ask for a full refund within 7 days of paying, for any reason. After 7 days we only refund if something went wrong on our side, for example the feature never switched on or you were charged twice.

When a refund is made, the Featured or Verified label, or the Pro time that the purchase added, is removed. Refunds go back to the original card through Stripe and usually arrive within 5 to 10 business days, depending on your bank.

To request a refund, contact us from the email you paid with and tell us which purchase it is.

What a purchase does and doesn’t guarantee

Featuring raises an event’s or business’s position and visibility on Barrel Hub. We can’t promise a number of views, entries, enquiries or sales.

Verified means the listing’s details were checked against our data sources. We may decline or remove Verified status if the details can’t be confirmed, in which case you get a refund for the unused time.

Removed content and closed accounts

If we remove an event or listing, or close an account, for breaking our Terms of Service, paid time is not refunded. If we remove it for any other reason, you get a refund for the unused time.

Failed payments and disputes

If a payment fails, you are not charged and nothing is switched on. Please contact us before filing a card dispute so we can fix it quickly. We may suspend paid features on a payment that is charged back.

Changes to prices and these terms

We may change prices or these terms. Changes never affect a purchase you have already made. Questions? Contact us.